Employee wellness and engagement platforms really do make a difference. Rolling out new technologies and updating processes is essential...

Everything I read on LinkedIn about traditional CX programs always comes back to a single point: How do I prove the ROI of my efforts?...

As contact centers progressively adopt self-service AI capabilities to enhance operations and lower expenses, they frequently neglect a...

Businesses are turning to advanced solutions like Predictive Behavioral Analytics to gain objective insights into their workforce.

Employee engagement is a crucial determinant of organizational success. However, the traditional methods of measuring engagement, while...

It's well know that employee retention is a significant challenge in industries like contact centers, retail, and hospitality. High...

The demands on contact center employees are immense, often leading to high levels of stress and burnout. As organizations seek to...

Predictive Behavioral Analytics (PBA), a game-changer that provides deeper insights into agents' mental states and potential future behavior

Within contact centers, employee turnover, burnout, and unplanned absences can severely impact operational efficiency and customer sat.

Anyone involved in the running and optimisation of contact centers knows that agent burnout is emerging as a more pressing issue than...

In the dynamic environment of contact centers, employee attrition can be a significant challenge, impacting not only operational costs...

In the Employee Engagement survey provider landscape, the transition from traditional survey platforms like Qualtrics to predictive,...

In today’s fast-paced and ever-changing work environment, understanding employee experience is more crucial than ever. Companies are...

This blog post delves into the functionalities, advantages, and distinctions between Anthrolytics and Medallia.