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Jonathan Hawkins
11 minutes ago3 min read
How to Link NPS to Business Outcomes—and Prove Your CX Program’s ROI
Everything I read on LinkedIn about traditional CX programs always comes back to a single point: How do I prove the ROI of my efforts?...
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Jonathan Hawkins
Jan 23 min read
The Hidden Risk of Self-Serve AI in Contact Centers: Turnover Contagion
As contact centers progressively adopt self-service AI capabilities to enhance operations and lower expenses, they frequently neglect a...
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Jonathan Hawkins
Aug 30, 20243 min read
Comparing Predictive Behavioral Analytics to the traditional Employee Satisfaction Survey
Businesses are turning to advanced solutions like Predictive Behavioral Analytics to gain objective insights into their workforce.
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Jonathan Hawkins
Aug 19, 20243 min read
Beyond the Snapshot: Next Generation Employee Engagement Ideas
Employee engagement is a crucial determinant of organizational success. However, the traditional methods of measuring engagement, while...
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Jonathan Hawkins
Aug 19, 20243 min read
Do You Really Want to Retain Everyone? A new approach to employee retention strategies.
It's well know that employee retention is a significant challenge in industries like contact centers, retail, and hospitality. High...
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Jonathan Hawkins
Jun 10, 20243 min read
Predictive Analytics in Managing Employee Burnout: A PropensityLens Approach
The demands on contact center employees are immense, often leading to high levels of stress and burnout. As organizations seek to...
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Jonathan Hawkins
May 17, 20243 min read
Comparing Traditional Contact Center Quality Assurance Software with Predictive Behavioral Analytics-Enhanced Reviews
Predictive Behavioral Analytics (PBA), a game-changer that provides deeper insights into agents' mental states and potential future behavior
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Jonathan Hawkins
Apr 25, 20242 min read
Leveraging Predictive Behavioral Analytics in Contact Centers for Proactive Workforce Management
Within contact centers, employee turnover, burnout, and unplanned absences can severely impact operational efficiency and customer sat.
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Jonathan Hawkins
Apr 19, 20242 min read
Understanding the Impact of Employee Burnout in Contact Centers - is there a better way of managing it?
Anyone involved in the running and optimisation of contact centers knows that agent burnout is emerging as a more pressing issue than...
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Jonathan Hawkins
Apr 15, 20243 min read
Transforming Contact Center Employee Attrition: The Power of Anthrolytics Predictive Behavioral Analytics Over Traditional Methods
In the dynamic environment of contact centers, employee attrition can be a significant challenge, impacting not only operational costs...
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Jonathan Hawkins
Mar 18, 20242 min read
Anthrolytics vs Qualtrics: The Evolution of Employee Engagement Survey Providers
In the Employee Engagement survey provider landscape, the transition from traditional survey platforms like Qualtrics to predictive,...
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Jonathan Hawkins
Mar 3, 20243 min read
Leading the Charge in Employee Experience Platforms: Top 10 Companies
In today’s fast-paced and ever-changing work environment, understanding employee experience is more crucial than ever. Companies are...
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Jonathan Hawkins
Mar 3, 20243 min read
Anthrolytics vs. Medallia Employee Experience: A Comprehensive Comparison for Predicting Employee Behavior
This blog post delves into the functionalities, advantages, and distinctions between Anthrolytics and Medallia.
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